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FREQUENTLY ASKED QUESTIONS

We want to make your shopping experience as seamless as possible, so here are answers to questions you may have about your purchase on the Atelier Des Ors website.

Orders and Payments

Is shopping online at atelierdesors.com secure?

Your payment is protected by 3D Security, a system that provides a higher level of authentication. During the payment process, the issuing bank determines whether the cardholder's identity is verified or whether an additional authentication process is required. If so, the issuing bank certifies the cardholder's identity using a one-time SMS access code or other means.

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